Terms of Service

General Terms and Conditions

These Terms of Service (hereinafter referred to as 'Terms') govern your access to and use of the Cozy Cove Home Goods website, located at cozycove.co.uk, and the services and products provided by Cozy Cove Home Goods. By accessing, using, or purchasing from our website, you acknowledge and agree to these Terms in their entirety. These Terms are legal agreements between you (hereinafter referred to as 'User' or 'Customer') and the owner, Oliver Kensington, registered at Auckland War Memorial Museum, Museum Circuit, Parnell, Auckland 1010, New Zealand. The use of our website is subject to compliance with all applicable local, national, and international laws and regulations.

User Eligibility

The website is accessible to all individuals who are at least 18 years old. By using our website, you represent and warrant that you are at least 18 years of age or using the website under the supervision of a parent or guardian. The Company reserves the right to suspend or terminate access to the website for individuals or entities that violate the Terms and conditions or engage in prohibited activities.

Account Registration and Security

To access certain features or purchase products, you may be required to register for an account. When registering, you agree to provide accurate and complete information and to update such information to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or other breaches of security.

Product Information and Availability

Cozy Cove Home Goods strives to provide accurate and updated information regarding its products, including descriptions, pricing, and availability. However, the Company does not warrant that the product descriptions or other content on the website are accurate, complete, or current. In the event of an error, whether in the pricing or in any other detail, Cozy Cove Home Goods reserves the right to correct such error or to cancel any order that may have been placed inadvertently.

Pricing Policy

All prices are listed in GBP and include VAT unless otherwise specified. Prices are subject to change without prior notice. Cozy Cove Home Goods is not liable for any pricing, typographical, or other errors in any offer by the Company and reserves the right to cancel any orders arising from such errors.

Order Processing and Shipping

Upon placement of an order, you will receive a confirmation email. Please note that this email confirms receipt of your order request, not acceptance. All orders are subject to acceptance and availability, and the Company reserves the right to refuse service to anyone for any reason at any time. Shipping times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless otherwise specified, all risk in the product passes to the customer upon dispatch.

Cancellation, Returns, and Refunds

You have the right to cancel your order within 14 days, beginning the day after you receive the products. To cancel your order, please email us at [email protected]. If the goods have been dispatched, you will be responsible for the costs of returning the goods. Following the return of validly canceled products, a refund will be processed promptly.

Privacy and Data Protection

Your privacy is very important to us. We utilize advanced security technologies in order to protect your personal information. Please read our Privacy Policy to learn how we collect, use, and disclose user information.